Terms and Conditions of Use for Aidenn by Help Me Fix
1. Acceptance of Terms
By accessing and using Aidenn (the "Service"), provided by Help me Fix Ltd., users ("You") agree to comply with and be bound by these Terms and Conditions (the "Terms"). Please read these Terms carefully.
2. Description of Service
Aidenn is an AI-driven repair assistance tool designed to diagnose issues, recommend parts, provide instructional videos, and facilitate issue escalation. Aidenn is powered by various AI language models (LLMs) and machine learning technologies, including but not limited to models provided by OpenAI. The Service may access third-party services to function effectively.
3. Ownership and Licensing
Aidenn is owned by Trade Innovations (Data Services) Ltd. and is licensed "as is" to Help me Fix Ltd. All intellectual property rights in Aidenn, including any AI-generated outputs, remain with Trade Innovations (Data Services) Ltd. and its licensors.
4. User Obligations
You agree to use the Service responsibly and in compliance with all applicable laws. You are responsible for any actions taken based on the advice or information provided by Aidenn. This includes verifying the suitability and accuracy of any recommendations before acting on them.
5. Limitation of Liability
Help me Fix Ltd. is not liable for any damages resulting from the use or inability to use Aidenn, including but not limited to damages for personal injury, loss of profits, or property damage. The information provided by Aidenn should not replace professional advice, and Help me Fix Ltd. is not responsible for any outcomes based on such information. The liability of Trade Innovations (Data Services) Ltd. is limited as per clause 24 of these terms and conditions.
6. Disclaimer of Warranties
The Service is provided "as is" without warranty of any kind. Help me Fix Ltd. expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
7. Indemnification
You agree to indemnify, defend, and hold harmless Help me Fix Ltd. from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or in connection with your use of Aidenn, your violation of these Terms, or your violation of any rights of another party.
8. Modification of Terms
Help me Fix Ltd. reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website or notifying you through other appropriate means. Continued use of Aidenn constitutes acceptance of the revised Terms.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Information
For questions or concerns about these Terms, please contact us at
11. Acknowledgement
By using Aidenn, you acknowledge that you have read, understand, and agree to be bound by these Terms.
12. Privacy and Data Protection
Your privacy is important to us. The use of Aidenn is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
13. Personal Data Collection and Use
By using Aidenn, you consent to the collection and use of personal data as described in our Privacy Policy and this document. Personal data may include your name, contact information, and any other information you provide while using the Service.
14. Sharing of Personal Data
Your personal information may be shared with third parties as necessary for providing Aidenn's services, such as facilitating video calls, diagnostics, and repairs. All such third parties are bound by confidentiality agreements and data protection obligations.
15. GDPR Compliance
Aidenn complies with the General Data Protection Regulation (GDPR). You have the right to access, rectify, or erase your personal data, as well as the right to data portability and to object to data processing. Please refer to our Privacy Policy for more details on these rights.
16. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised processing, accidental loss, destruction, or damage. However, we cannot guarantee absolute security, and you use the Service at your own risk.
17. Changes to Privacy Practices
We may update our Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be communicated to you via updates to this document and, where appropriate, through direct communication.
We retain personal data for up to six years, unless a request for deletion is made earlier. Data may be retained for compliance, legal, or business purposes, in accordance with applicable regulations. Upon request, we will securely delete or anonymize personal data, unless retention is required by law.
18. Contact for Privacy-Related Inquiries
For privacy-related concerns, please contact us at
19. Ownership and Operation
Aidenn is developed and owned by Trade Innovations (Data Services) Ltd. and operated by Help me Fix Ltd.
20. Role and Responsibilities
Trade Innovations (Data Services) Ltd. holds all intellectual property rights related to Aidenn, while Help me Fix Ltd. is responsible for the operation and customer engagement aspects of the Service.
21. Service Modifications
Help me Fix Ltd. reserves the right to modify, suspend, or discontinue Aidenn or any part of the Service with or without notice. Users agree that Help me Fix Ltd. shall not be liable for any modification, suspension, or discontinuation of the Service.
22. User Feedback and Dispute Resolution
Help me Fix Ltd. encourages Users to provide feedback on Aidenn. Any disputes arising from these Terms or the use of the Service shall be resolved amicably between the parties, failing which the matter shall be referred to arbitration in accordance with the rules of the London Court of International Arbitration (LCIA).
23. Children's Privacy
Aidenn is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete this information.
24. Professional Indemnity and User Responsibility
Aidenn, as an AI-driven service, provides advice and information to assist in diagnosing and resolving issues. Trade Innovations Ltd. maintains a professional indemnity insurance policy to cover the advice given by Aidenn.
While this insurance is in place, users must recognise that Aidenn is an AI product, and the advice provided should be considered a supplementary tool. Users are responsible for exercising their own professional judgment and conducting appropriate due diligence when relying on the information provided by Aidenn. Help me Fix Ltd. strongly recommends that users verify the advice in the context of their specific circumstances or consult with a qualified professional where necessary.
By using Aidenn, you acknowledge and agree that while the advice given is insured, the responsibility for the application and use of this information ultimately resides with you.
25. WhatsApp Communication
Consent to Contact
By providing your phone number and agreeing to these Terms and Conditions, you consent to receive communications from us via WhatsApp. This may include notifications, updates, promotional content, and customer service messages.
Opting Out
You may opt out of receiving communications via WhatsApp at any time by contacting our customer service or by sending a message with the word “STOP” to our WhatsApp number. Upon opting out, we will cease to send you messages via WhatsApp, except for essential communications regarding your account or services.
Message Frequency
The frequency of WhatsApp communications will vary depending on your interaction with our services. We will not send more than 3 messages per week unless you have ongoing issues that require continuous communication.
Data Charges
Standard messaging and data rates from your mobile service provider may apply to communications sent via WhatsApp. You are responsible for any such charges.
Privacy
All communications via WhatsApp are subject to our Privacy Policy. We take reasonable steps to ensure the security of the information shared via WhatsApp. However, WhatsApp is a third-party service, and we cannot guarantee the confidentiality of your communications. Please do not share sensitive personal information via WhatsApp.
Content of Communications
You agree that any content you submit via WhatsApp will not violate any applicable laws or infringe upon the rights of any third party. We reserve the right to monitor and retain messages exchanged through WhatsApp for quality and compliance purposes.
Termination of Service
We reserve the right to terminate or suspend our WhatsApp communication services at any time without prior notice.
26. Third-Party Add-Ons and Aidenn’s Skills
Aidenn offers a variety of "Skills," some of which may rely on third-party data sources or integrations (the "Add-Ons") to enhance its functionality. These Skills include, but are not limited to, providing property information, weather updates, EPC data, and access to the National Housing Federation's M3 Schedule of Rates.
While Aidenn strives to ensure that the data provided through these third-party Add-Ons is accurate and up-to-date, Help me Fix Ltd. cannot guarantee the accuracy, completeness, or reliability of any third-party data accessed via Aidenn. The inclusion of any Add-On does not imply an endorsement of the data or services provided by third parties.
Users are responsible for independently verifying any third-party data or information provided through Aidenn’s Skills before relying on it for decision-making or any other purpose. Help me Fix Ltd. disclaims any liability arising from errors or omissions in third-party data accessed through Aidenn.
By using Aidenn and its Skills, you acknowledge and accept that any reliance on third-party data is at your own risk.
27. Data Sub-Processors
To deliver the Service, Help me Fix Ltd. works with various third-party service providers, known as sub-processors, who may process personal data on our behalf. These sub-processors provide critical functionalities, such as data storage, communication services, and workflow automation.
Current sub-processors include, but are not limited to:
Zapier: Used for automating workflows and integrating applications.
Mailgun: Used for contacting users by email.
Twilio: Used for messaging, voice, and video communications.
Vonage: Used for messaging, voice, and other communication services.
Microsoft: Used for data reporting, cloud computing, and other essential services.
We take steps to ensure that all sub-processors adhere to strict data protection standards that align with our commitments and those required under GDPR. Before engaging with any new sub-processors or making changes to the existing ones, we will update this policy and notify our users as necessary.
By using Aidenn, you acknowledge and agree to the use of sub-processors as described in this document.
If you’d like to exercise any of these right, or to get in touch about our Privacy Policy, please contact us at [email protected]
Trade Innovations Ltd are a registered data controller with the UK’s supervisory authority, with registration number ZA765423. You can make a complaint to the Information Commissioner’s Office using the link below:
Data protection and personal information complaints tool | ICO